Refund Policy

This policy covers challenge fees and similar one-off purchases. It does not cover rewards (which are earnings, not a purchase) or any money you lose in your own real-market trading.

If you buy a challenge and then do not start trading, you can ask for a full refund within 14 days of purchase, provided no orders were placed and the account was not shared or transferred.

Ask through support with the email on your account and the plan you bought. That window exists so you can change your mind without arguing about it.

After your first order in the evaluation, the service has been delivered and a change of mind is not a refund reason. Failing the rules is also not a refund reason — the evaluation did exactly what it was sold to do.

We will still help you understand what went wrong, and the journal, analytics and academy stay available to you.

If a Tradevirt fault materially affected your evaluation — for example prices or rule checks that were wrong, an outage during your trading window, or a trade that executed incorrectly — we will, in this order:

• correct the affected result and tell you what changed;
• extend your evaluation by the time you lost; or
• refund the affected period where it cannot fairly be made right.

Send the date, instrument and approximate time so we can find the recorded execution.

We do not refund where an account was closed for multiple accounts, account sharing, sold or transferred accounts, collusion, identity that could not be verified, or manipulation of the platform. These are set out in section 8 of the Terms, and we always tell you which one applied.

A refused reward does not automatically refund the fee you paid — the evaluation was still delivered. If you believe a reward was refused because of a platform error, we will review the recorded trades and rule checks, and refund the fee if we were wrong.

Use the support page and include: the email on the account, the plan, the purchase date, and one or two sentences on why. You do not need to explain at length or prove your feelings — the facts are enough.

We reply with a decision and the reason. If we decline, we say which clause in this policy applied and how to ask for a second look.

Approved refunds go back to the original payment method, not to a wallet or a store credit. We start the refund promptly once approved; the time it appears in your account is set by your bank or card provider.

Where a purchase was made in test mode, no real money was charged and there is nothing to return — the record simply stays in the account history.

Any tax charged with your purchase is refunded with it wherever the provider allows. A later change to our fee list does not affect a purchase you already made, and does not create a refund right.

Nothing in this policy reduces rights you have under the consumer law of your own country. Where our policy is stricter than your local law, we follow our policy. Where your local law is stronger, we follow your law.