Support

Talk to a person

No bots, no hidden contact form, no "your ticket is number 4,312". Write to us with the facts and we will look at the actual record.

Send a message

This opens your own email app with everything filled in — we never see your credentials and nothing is stored in a queue you cannot follow.

TopicSubjectWhat happened Open in email app

Prefer to write it yourself? hello@socilet.com — put your account email in the message.

Reply times

We aim to reply within two business days, and sooner for a locked account or a payment that left your bank. Refund decisions come with the reason, not just yes or no.

Before you write

Check the answer might already be in the FAQ.
For a rule or result, include the date, instrument and approximate time.
For a payout, include the transaction ID if you have one.
Never send a password or a private key — we will never ask for one.

Report cheating

Account sharing, sold accounts or coordinated trading can be reported with the account name or a link to the post. Reports are read by staff, not posted publicly.

Data requests

A copy of your data, a correction, or account deletion: choose "My data / privacy" above. We may confirm it is really you before releasing anything — see the Privacy Policy.